{"id":8732,"date":"2023-03-30T09:25:44","date_gmt":"2023-03-30T09:25:44","guid":{"rendered":"https:\/\/testv32.demowebsitelinks.com\/SouthernComfortCoffeeroasters\/?page_id=8732"},"modified":"2023-08-07T10:48:16","modified_gmt":"2023-08-07T10:48:16","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/testv32.demowebsitelinks.com\/SouthernComfortCoffeeroasters\/refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8732\" class=\"elementor elementor-8732\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-e7d9387 wd-section-stretch elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e7d9387\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1057d2a\" data-id=\"1057d2a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c68a816 elementor-widget elementor-widget-spacer\" data-id=\"c68a816\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eff00ae wd-section-stretch elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eff00ae\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-00e0aca\" data-id=\"00e0aca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-inner-section elementor-element elementor-element-5910476 elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled\" data-id=\"5910476\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-89413ba\" data-id=\"89413ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb01e87 elementor-widget elementor-widget-wd_title\" data-id=\"eb01e87\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-xxl\">Return &amp; Refund Policy<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96548e9 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"96548e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>For the purposes of these conditions \u201cSCCR\u201d means Southern Comfort Coffee Roasters Limited. SCCR has a 14-day return policy, which means you have\u00a014 days after receiving your item to request a return.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e28946d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"e28946d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need the receipt or proof of purchase and a photograph of the item. To start a return, you can contact us at\u00a0<u>support@southerncomfortcoffeeroasters.co.uk.<\/u>\u00a0Please note that returns will need to be sent to the following address:\u00a071-75 Shelton St, London WC2H 9JQ, United Kingdom.<\/p><p>If your return is accepted, we\u2019ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:support@southerncomfortcoffeeroasters.co.uk\">support@southerncomfortcoffeeroasters.co.uk<\/a>.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afb2812 elementor-widget elementor-widget-heading\" data-id=\"afb2812\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Damages and Issues<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffd9f50 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"ffd9f50\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: justify; margin: 0cm -18.0pt .0001pt 0cm;\">Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. You must contact us within 14 days from the receipt date via our email: <span style=\"text-decoration: underline;\">support@southerncomfortcoffeeroasters.co.uk.<\/span> Please include a photograph of the damaged\/incorrect item(s) for our reference. Once your request has been logged in, we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions. We will send out a replacement or cover the delivery cost or provide a refund.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b18256 elementor-widget elementor-widget-heading\" data-id=\"3b18256\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exceptions\/Non-Returnable Items<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f05cc color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"e6f05cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: justify; margin: 0cm -18.0pt .0001pt 0cm;\">Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f09621 elementor-widget elementor-widget-heading\" data-id=\"6f09621\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Incorrect Items Received<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b216ef2 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"b216ef2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: justify; margin: 0cm -18.0pt .0001pt 0cm;\">In the unfortunate event that an incorrect item has been received, you must contact us within 14 days from the receipt date via our email: <span style=\"text-decoration: underline;\">support@southerncomfortcoffeeroasters.co.uk.<\/span> Please include a photograph of the damaged\/incorrect item(s) for our reference. Once your request has been logged in, we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions. Please include a photograph of the damaged\/incorrect item(s) for our reference. Once your request has been logged in, we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f66fc31 elementor-widget elementor-widget-heading\" data-id=\"f66fc31\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchanges<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a89e260 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"a89e260\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: justify; margin: 0cm -18.0pt .0001pt 0cm;\">The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c030cf8 elementor-widget elementor-widget-heading\" data-id=\"c030cf8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">European Union 14 day cooling off period<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3ce39c color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"a3ce39c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: justify; margin: 0cm -18.0pt .0001pt 0cm;\">Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need the receipt or proof of purchase.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e85c49 elementor-widget elementor-widget-heading\" data-id=\"3e85c49\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-704080c color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"704080c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: justify; margin: 0cm -18.0pt .0001pt 0cm;\">We will notify you once we\u2019ve received and inspected your return, and let you know if the refund was approved or not. If approved, you\u2019ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we\u2019ve approved your return, please contact us at <span style=\"text-decoration: underline;\"><a href=\"mailto:support@southerncomfortcoffeeroasters.co.uk\">support@southerncomfortcoffeeroasters.co.uk<\/a><\/span><u>. <\/u>Thank you!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy For the purposes of these conditions \u201cSCCR\u201d means Southern Comfort Coffee Roasters Limited. SCCR has a<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-8732","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/testv32.demowebsitelinks.com\/SouthernComfortCoffeeroasters\/wp-json\/wp\/v2\/pages\/8732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/testv32.demowebsitelinks.com\/SouthernComfortCoffeeroasters\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/testv32.demowebsitelinks.com\/SouthernComfortCoffeeroasters\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/testv32.demowebsitelinks.com\/SouthernComfortCoffeeroasters\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testv32.demowebsitelinks.com\/SouthernComfortCoffeeroasters\/wp-json\/wp\/v2\/comments?post=8732"}],"version-history":[{"count":35,"href":"https:\/\/testv32.demowebsitelinks.com\/SouthernComfortCoffeeroasters\/wp-json\/wp\/v2\/pages\/8732\/revisions"}],"predecessor-version":[{"id":10906,"href":"https:\/\/testv32.demowebsitelinks.com\/SouthernComfortCoffeeroasters\/wp-json\/wp\/v2\/pages\/8732\/revisions\/10906"}],"wp:attachment":[{"href":"https:\/\/testv32.demowebsitelinks.com\/SouthernComfortCoffeeroasters\/wp-json\/wp\/v2\/media?parent=8732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}