Shipping & Delivery Policy
For the purposes of these conditions “SCCR” means Southern Comfort Coffee Roasters Limited. SCCR reserves the right to amend these conditions at any time without notice. If products are specially purchased, SCCR may refuse to accept goods back and/or charge handling. Cancellation of outstanding orders must be in writing and SCCR reserves the right to charge a handling charge of up to 100%.
Flat Rate Shipping Cost
Products will be shipped to the mainland UK for a flat rate of £6.50 on orders under £40 and less than 3kg (including packaging). Non-mainland UK addresses might incur an extra charge. Shipping will be provided by Royal Mail (premium service).
Coffee & Teas Products
Typically, orders are dispatched within 1 to 3 working days of receipt and delivered the next working day. Delivery charges are subject to VAT.
Coffee Mugs & Gift Products
All orders placed before 2pm (Monday – Friday) will be dispatched on the same day at no extra cost. For orders placed after 2pm or on a weekend, all items will be processed on the next working day. Please note that we will only receive your orders from the website after payment has been made.
Carriage & Delivery
Carriage will be charged on orders under £40 and/or orders outside of the mainland UK. Please refer to the flat rate shipping cost above.
Deliveries are made by a third-party courier. No loss or damage compensation is available for untracked contract services posted using a Royal Mail. The buyer must provide the order confirmation number and photos of damaged products for any claims or compensations.
Damage, Loss in Transit and Shortages
SCCR will, when the price quoted includes delivery, repair, replace or credit (at SCCR’s discretion) goods damaged in transit, provided that SCCR receives written notice of such damage within 2 days of delivery. Goods should be checked upon receipt of the delivery note or invoice with the goods and if received in a damaged or unsatisfactory condition must be signed as such.
No credit will be given for goods signed for “in good condition” or “unexamined”. Shortages must also be notified to SCCR in writing within 2 days of receipt, failing which no liability will be accepted. Non-delivery of goods must be reported in writing to SCCR within 2 days of receipt of invoice or advise of despatch, whichever is the earlier. No claim will be accepted for damages reported unless the goods are signed for as “not received in good condition” or similar wording.
